The collaborative economy shouldn't come at the expense of your peace of mind. Discover why 98% of incidents happen off-platform and how we have drastically reduced these risks.
Delivering packages via travelers relies on a simple and supportive principle: optimizing already planned trips to provide a service, reduce costs, and build connections between people. It is an economical, ecological, and deeply human solution.
As with any exchange between individuals, certain risks can exist. However, they remain limited and can be largely controlled through best practices and a secure framework.
This is exactly the role of RentaVoyage: putting tools and verifications in place to significantly reduce these risks and guarantee reliable and peaceful exchanges.
Illegal, dangerous, or non-compliant objects regarding customs rules that can lead to criminal penalties.
RentaVoyage Response: The sender must provide a precise description of the content as well as a photo of the package when booking. The package must be presented in packaging that allows for a simple and complete inspection. The traveler has the legitimate right to check the content and refuse any sealed, insufficiently described, or suspicious package without further justification.
Border blockages or unexpected taxes (VAT, import duties) at your expense.
RentaVoyage Response: We require total transparency regarding the nature and value of the package. The traveler is invited to check, via the official customs websites of the country concerned, if the product is allowed or taxed, and to include any potential fees in the proposed price. Thanks to this anticipation and the best practices recommended by the platform, the risks related to customs formalities are greatly reduced.
Fake transfer receipts or requests for off-platform payments that never go through.
RentaVoyage Response: We mandate the exclusive use of our secure payment system. Funds are held in escrow and are only released after delivery confirmation. Any request for a direct bank transfer, cash order, or payment outside the platform is strictly advised against and constitutes an immediate red flag. This process effectively protects both parties against fake receipts and fraud attempts.
Abusive claims after reception (package allegedly damaged) to obtain an unjustified refund.
RentaVoyage Response: In the event of a dispute, RentaVoyage relies on objective evidence: pre-departure photos, validated descriptions, messages, and delivery confirmation. Because the payment is secure and released only after validation, any abusive refund request can be analyzed and arbitrated based on concrete facts. This traceability protects both the traveler and the sender from unjustified disputes.
Breakage during transport due to a lack of care or poor packaging.
Photo evidence: To limit any risk of damage, RentaVoyage requires a precise description of the content and recommends suitable, sturdy, and protective packaging. The traveler must check the package's condition before departure, and photos must be taken to certify its initial state upon handover to the traveler. This shared transparency helps prevent damage and clarifies responsibilities in the event of an incident.
Inability to know where your package is or delayed responses.
Traceability and secure tracking: Communications take place via an integrated messaging system, providing users with a secure space to communicate and keep their important information. The key stages of the transfer (acceptance, handover, delivery...) are clearly indicated, allowing everyone to track progress transparently. This feature promotes smooth communication and limits uncertainties throughout the delivery.
The traveler cancels or stops responding after picking up the package.
Escrow payment: In case of non-delivery or lack of news, RentaVoyage secures each transaction through escrow payment: funds remain blocked until delivery is confirmed, and a refund is issued if a proven problem occurs. With messages saved on the platform and verified profiles, any situation can be quickly analyzed and appropriate measures taken. This framework significantly reduces the risk of disappearance, highlighting the importance of always making payments exclusively through RentaVoyage and never accepting a transaction outside the platform.
Our architecture is designed to make fraud virtually impossible on our platform.
We filter profiles to ensure you interact with real people, not bots or fraudsters.
Money is safely held by RentaVoyage and is only released when the package is delivered.
Package tracking. Secure internal messaging, package photos, and transaction history: everything is recorded.
Sender (Paris - Abidjan)
"I was afraid to send a laptop via Facebook. On RentaVoyage, I saw that the traveler had verified positive reviews. The fact that my money was blocked until it was handed over in person completely reassured me."
Traveler (London - Toronto)
"As a traveler, my biggest fear was transporting something illegal. Thanks to the verification protocol and mandatory photos at departure, I travel with peace of mind."
"There was a misunderstanding about the meeting point upon arrival. RentaVoyage support intervened within 2 hours to facilitate communication and ensure the package was delivered. Without the platform, I would have lost my package and my money."
Success rate
Financial risk
Dedicated support
Join a trusted community and send your packages with peace of mind.