Yes. All payments are processed through a secure payment gateway. We work with trusted payment providers that comply with international security standards (data encryption, PCI DSS compliance). Funds are securely held until delivery is confirmed. In case of non-delivery, the sender is fully refunded.

As soon as the sender confirms receipt of the package, the payment is immediately released to the traveler. This ensures a fast and fair process for both parties.

For your safety. All payments must be made exclusively through RentaVoyage. A payment made outside the platform is not secure and cannot be refunded in case of a dispute. If a user asks you to pay via another method (bank transfer, PayPal, cash, etc.), refuse immediately and contact support.

Never accept it. Bypassing the system is strictly prohibited. Accepting a delivery or payment outside the platform exposes you to: no dispute resolution, no refund, no support, and a high risk of fraud. Report the user immediately to protect the community.

Watch out for suspicious behavior such as: requests for payment outside RentaVoyage, unusually low prices, refusal to communicate via the internal messaging system, pressure to act quickly or avoid the official system. If you notice any of these signs, stop the exchange immediately and contact support.

This ensures a fair transaction: the sender’s funds are protected until delivery is confirmed, and the traveler is paid automatically once delivery is validated. The held payment acts as a guarantee for both parties. Without this system, transactions would be much riskier.

User identities are verified through specialized providers that comply with security standards. Verified profiles display a 🛡️ “Verified” badge. In addition, reviews and ratings after each delivery help reinforce transparency and trust within the community.

Identity verification is not mandatory, but it is strongly recommended to increase trust and reliability on the platform.
A sender may request a traveler to verify their identity before making a payment, and a traveler may request the same before accepting a booking.
These best practices help create a safer and more reliable community for everyone.

Yes, crowdshipping is legal as long as it is not an undeclared professional commercial activity. RentaVoyage regulates this practice to make it safe and supports you at every step.

Unlike social networks where you have no protection, we verify the identity of every traveler. In case of an issue, the funds remain securely held on the platform and our dispute resolution team steps in. You will be refunded if necessary.

The amount depends on the price set per kilo and the available weight. By carrying a few kilos, a traveler can significantly reduce their travel expenses.

Delivery depends on the selected trip: it takes exactly as long as the traveler's journey. In most cases, delivery happens within 24 hours, even internationally. This is what makes shipping as fast as a direct flight or journey, with no intermediate transit.

In case of an issue, our support team steps in to assess the situation. If the traveler is found responsible, the payment is refunded to the sender. We encourage senders to clearly describe the nature of the package, agree on precautions with the traveler, and upload photos before confirming the booking.

Yes, our platform connects travelers across multiple countries. You can search for international trips and compare prices based on destination and travel date.

You can contact us via the contact form or by email. Our team usually responds within 24 hours.

In case of a disagreement, our support team acts as a mediator. Payments remain on hold until the issue is resolved.